Cancellation/Correction Policy For IKEA^® Orders

1. Customer may cancel any part or all of an order at anytime up to 24 hours prior to ModerNash’s IKEA® trip date with no cancelation fee. Customer should email ModerNash at orders@modernash.com with the customer order number and the word "Cancellation" in the subject line. ModerNash will respond to confirm the customer’s cancellation, and payment will be refunded in the same manner in which it was received within 7 days.
2. If customer cancels an order after the 24 hour cancellation window, a late cancelation fee of 15% of the shipping total will be charged. The remainder of the purchase total will be refunded in the same manner in which it was received within 7 days.
3. If customer chooses to cancel an order after it has been shipped the shipping fee, which is nonrefundable once an order has shipped, will be forfeited. In addition, a restocking fee will be assessed at 10% times the cost of the products ordered. The remaining balance will be refunded in the same manner in which it was received within 7 days.
4. In the event a customer needs to make a correction or adjustment to an order, ModerNash must be notified at orders@modernash.com within 24 hours of the next scheduled trip to IKEA®. If ModerNash does not receive the change request and an order ships, customer will be held liable for all applicable shipping and restocking fees for all items shipped.

Replacement Policy for Damaged/Defective IKEA^® Products

In the event any product received from ModerNash Furniture Supply Corporation is damaged or found to have latent manufacturing defects, it may be returned for replacement to ModerNash Furniture Supply Corporation within 90 days of the date of shipment/purchase at no additional cost.

After 90 days a flat rate replacement charge of $15 will be assessed per occurrence on all replacements to cover administrative costs. The part needing replacement must be returned to the ModerNash store before the cutoff of the following IKEA® trip, which generally falls on a Monday.

CONCERNING DAMAGED ITEMS THAT WERE PICKED UP BY A CUSTOMER FROM OUR STORE:

IT IS THE CUSTOMER’S RESPONSIBILITY TO RETURN ANY DAMAGED PARTS TO MODERNASH FURNITURE SUPPLY CORPORATION AT 3656 TROUSDALE DR, SUITE 112, NASHVILLE, TN 37204 WITHIN THE 90 DAY PERIOD. THE 90 DAY PERIOD COMMENCES EITHER ON THE DATE OF PURCHASE OR DATE OF PICKUP OR DELIVERY, WHICHEVER DATE IS LATER BENEFITTING THE CUSTOMER.

CONCERNING DAMAGED ITEMS THAT WERE DELIVERED TO A CUSTOMER FROM OUR STORE:

IF A CUSTOMER’S ORDER WAS DELIVERED TO A HOME OR BUSINESS BY MODERNASH FURNITURE SUPPLY CORPORATION AND ANY PARTS WERE FOUND TO BE DAMAGED OR DEFECTIVE, MODERNASH FURNITURE SUPPLY CORPORATION WILL PICKUP AND DELIVER REPLACEMENT PARTS AT NO ADDITIONAL COST ON THE FIRST OCCURANCE. FOR ANY SUBSEQUENT OCCURENCES, CUSTOMER WILL BE HELD LIABLE FOR THE MODERNASH GENERAL HOME DELIVERY RATE FOR ANY ADDITIONAL REPLACEMENT PARTS. PLEASE NOTE: If only one or a few pieces within a package are damaged, customer should only return the pieces that need replacement, not the entire product.

Policy for Missing IKEA^® Parts

In the event any product received from ModerNash Furniture Supply Corporation is missing a part, customer should call ModerNash at 615-584-8334. ModerNash will facilitate the replacement in a timely manner.

Return Policy for IKEA^® Products

RETURN OF IKEA® PRODUCTS PURCHASED THROUGH MODERNASH:

If for any reason a customer is unsatisfied with a purchase, it may be returned using a valid receipt/invoice from ModerNash Furniture Supply Corporation within 90 days. Refunds will be handled according to the following policies:

1. If returning products that were shipped per a specific order placed via modernash.com, ModerNash will refund the IKEA® product cost including tax, minus a 10% restocking fee. SHIPPING FEES ARE NONREFUNDABLE ONCE AN ORDER HAS SHIPPED.
2. If returning products that were purchased from the ModerNash in-stock selection, customer will be refunded the sales price of the furniture including applicable tax, minus a 10% restocking fee.

All returns made after the 90 day period (which commences either on the date of purchase or date of pickup or delivery, whichever is the latter benefitting the customer) may be returned for store credit to be used on future purchases with ModerNash Furniture Supply Corporation.

RETURN OF IKEA® PRODUCTS NOT PURCHASED THROUGH MODERNASH:

If a customer has purchased IKEA® products directly from IKEA® and wishes to return them through ModerNash Furniture Supply Corporation the following policies apply:

1. Customer must supply a valid IKEA® receipt or a copy of the receipt to ModerNash Furniture Supply Corporation before any products will be returned.
2. Once IKEA® receipt is verified by a ModerNash Furniture Supply Corporation employee, customer will be charged a 25% product return fee times the total cost of the product(s) being returned.
3. Customer must deliver products to the ModerNash Furniture Supply Corporation store or call to schedule a home delivery pickup of the products (a home delivery pickup fee will apply).
4. Customer may use the refund balance minus the product return fee towards a current or future purchase with ModerNash Furniture Supply Corporation. The refund balance will be refunded as a store credit, gift certificate or gift card to be used with ModerNash Furniture Supply Corporation.

   ALL REFUNDS FOR RETURNS MADE ON IKEA® PRODUCTS NOT ORIGINALLY PURCHASED THROUGH MODERNASH FURNITURE SUPPLY CORPORATION WILL BE REFUNDED AS STORE CREDIT TO BE USED AT MODERNASH FURNITURE SUPPLY CORPORATION – NO EXCEPTIONS.

Out-Of-Stock Policy for IKEA^® Products

If any product ordered through ModerNash Furniture Supply Corporation is out of stock and payment for the merchandise and services has been received, ModerNash Furniture Supply Corporation will notify customer via email with the following options:

1. Customer may choose to have ModerNash Furniture Supply Corporation attempt to procure the out-of-stock merchandise on subsequent trips to IKEA®. If the backordered merchandise continues to be unavailable from IKEA® after 30 days from the date of the first attempted pickup, ModerNash Furniture Supply Corporation will automatically issue a refund including the cost of the product, applicable shipping fee and tax in the same manner payment was received within 7 days.
2. Customer may choose to cancel the out-of-stock portion of an order, in which ModerNash Furniture Supply Corporation will issue a refund including the cost of the product, applicable shipping fee and tax in the same manner payment was received within 7 days.

Home Delivery Policy

If a customer requests home delivery and any part of an order is out-of-stock, all shipped merchandise will be held at the ModerNash store until the backordered merchandise has shipped. A customer may request ModerNash to deliver a partial order before the remaining backordered items have shipped, however a re-delivery fee equal to half the original home delivery fee will be assessed for an additional delivery of backordered products. If customer chooses a partial delivery and desires to pick up the backordered merchandise from the ModerNash store, this may be done at no extra charge. Customers may cancel a scheduled home delivery within 24 hours of the scheduled delivery appointment time at no charge. Any cancelations after the 24 hour period will be assessed a $20 cancelation fee. Any scheduled delivery that is unable to be made due to the unavailability of the customer at the scheduled time will result in a redelivery fee equal to the original delivery fee.